Support

We read every message, and we reply.

Get in touch

Email support@reelium.ai and we’ll get back to you. Telling us your account email and, if it’s about a specific clip, the clip’s title will usually save a round trip.

Questions we get most

My clips are still rendering

Rendering runs on our servers, not on your phone, so you can close the app and come back. Most clips finish in under a minute. If one has been going for much longer than that, email us with the clip title.

A clip failed to render

The most common cause is that the original stream VOD is no longer available — Twitch removes VODs after 7 to 60 days depending on the account, and once the source is gone the clip can’t be re-cut. Clips you have already rendered and saved are unaffected.

Posting to TikTok, Instagram or YouTube

You can connect those accounts in Settings, or save a finished clip to your camera roll and post it from the app you normally use. Saving to the camera roll needs permission to add photos and videos — Reelium only ever adds, and never reads your library.

Signing in

Reelium accounts are created on the web. If you already have an account you can sign in with your email and password, or with Apple once your Apple ID is linked — link it from Settings after signing in with your email once.

Deleting your account

You can delete your Reelium account at any time, and doing so permanently removes your clips, captions and scheduled posts. Email support@reelium.ai from your account address with the subject “Delete my account” and we will action it.

If you own a team, transfer ownership or delete the team first — an account that still owns a team can’t be removed on its own.

Privacy and terms

Our Privacy Policy explains what we collect and why, and the Terms of Service cover use of the service.

Reelium is operated by Maxwell Wheatley, 5 Burgess Wood Road South, Beaconsfield, Buckinghamshire HP9 1EU, England.