Find an answer, work through a problem, or get help from the people building Reelium.
6 answers to common questions
Open the saved broadcast on Kick and copy its full video URL, including the channel name: kick.com/channel/videos/video-id. Check that the video still plays on Kick. A live channel URL or an older link without a channel may not identify an importable recording.
If it still fails, email us the URL and the error message. Kick support is for saved broadcasts and clips; Reelium Live currently supports Twitch.
Rendering runs on our servers, not on your phone, so you can close the app and come back. Most clips finish in under a minute. If one has been going for much longer than that, email us with the clip title.
The most common cause is that the original stream VOD is no longer available — Twitch removes VODs after 7 to 60 days depending on the account, and once the source is gone the clip can’t be re-cut. Clips you have already rendered and saved are unaffected.
You can connect those accounts in Settings, or save a finished clip to your camera roll and post it from the app you normally use. Saving to the camera roll needs permission to add photos and videos — Reelium only ever adds, and never reads your library.
Reelium accounts are created on the web. If you already have an account you can sign in with your email and password, or with Apple once your Apple ID is linked — link it from Settings after signing in with your email once.
You can delete your Reelium account at any time, and doing so permanently removes your clips, captions and scheduled posts. Sign in and go to Settings → Delete account at the bottom of the Profile tab, then confirm. It takes effect straight away.
If you can’t sign in, email support@reelium.ai from your account address with the subject “Delete my account” and we will action it.
If you own a team, transfer ownership or delete the team first — an account that still owns a team can’t be removed on its own.
Our Privacy Policy explains what we collect and why, and the Terms of Service cover use of the service.
Reelium is operated by Maxwell Wheatley, 5 Burgess Wood Road South, Beaconsfield, Buckinghamshire HP9 1EU, England.